Aurevia Global Nutrition LLP (“Aurevia”, “we”, “our”, or “us”) operates the website www.aureviafeed.com. We respect your privacy and are committed to handling personal information responsibly when you visit our website, contact us, or engage with our business.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices available to you.
1. Information We Collect
Depending on how you interact with our website and business, we may collect the following types of information:
Contact Information: Name, company name, email address, telephone number, business address, and other contact details you provide.
Business Information: Information relating to product enquiries, quotations, orders, invoices, deliveries, and business transactions.
Payment & Transaction Information: Records relating to payments, bank transfers, invoices, and transaction status. We may receive transaction details but do not necessarily collect or store your complete banking credentials.
Communication Records: Messages, requests, feedback, and other information you share with us by email, through website forms, or through other business communication channels.
Technical Information: Certain information, such as browser type, device information, IP address, and website usage data, may be collected through server logs or website technologies, depending on the website configuration.
2. How We Collect Information
We may collect information in several ways:
Directly From You: When you submit a website form, email us, request a quotation, or contact our team.
During Business Transactions: When quotations, orders, invoices, payments, deliveries, or other commercial activities are arranged.
Through Website Technologies: Certain technical information may be collected automatically when you browse our website, depending on the technologies and settings in use.
Through Business Communications: When you communicate with us through authorised representatives or business partners in connection with a transaction or enquiry.
3. How We Use Your Information
We use personal and business information for legitimate operational and commercial purposes, including:
Responding to enquiries and providing requested information.
Preparing quotations, invoices, order records, and other business documents.
Coordinating orders, deliveries, and related business activities.
Processing and verifying payments and maintaining transaction records.
Communicating about products, services, requests, and ongoing business relationships.
Operating, maintaining, and improving our website and services.
Protecting against fraud, misuse, unauthorised activity, and security risks.
Meeting applicable legal, regulatory, accounting, and recordkeeping obligations.
4. Legal Basis for Processing
We handle personal information in accordance with applicable law. Depending on the circumstances, our processing may be necessary to:
Respond to your requests and take steps related to a potential business transaction.
Perform contractual or commercial obligations.
Comply with applicable legal and regulatory requirements.
Protect legitimate business interests, where permitted by law.
Obtain consent where consent is required for a particular purpose.
Where applicable law requires consent, we will seek it and respect your rights regarding that consent.
5. Sharing of Information
We do not sell personal information to third parties. We may share relevant information when necessary for business operations or legal compliance, including with:
Service Providers: Providers supporting website hosting, email, communications, or other business operations.
Banks & Payment Institutions: Where necessary to process or verify payments and maintain transaction records.
Transport & Logistics Providers: Where contact, delivery, or order information is needed to fulfil an arrangement.
Professional Advisers: Accountants, auditors, legal advisers, or other professional service providers where appropriate.
Authorities & Legal Bodies: Where disclosure is required by applicable law or a lawful request.
Business Partners: Where sharing is necessary for a specific transaction or arrangement and is lawful.
We seek to limit shared information to what is reasonably necessary for the relevant purpose.
6. International Business Communications
Aurevia may communicate with customers, suppliers, and business contacts in different countries. Where information needs to be shared across borders in connection with a business enquiry or transaction, we will handle it in accordance with applicable legal requirements.
Privacy protections and legal requirements can vary between countries. We take reasonable steps to handle information responsibly when conducting cross-border business activities.
7. Data Retention
We retain personal and business information only for as long as reasonably necessary for the purpose for which it was collected, including:
Managing enquiries and ongoing business communications.
Maintaining quotation, order, invoice, payment, and delivery records.
Meeting applicable accounting, tax, legal, and regulatory obligations.
Resolving disputes and protecting our legal rights.
Maintaining necessary business and security records.
When information is no longer required, we will take reasonable steps to delete it or otherwise dispose of it securely, subject to applicable legal obligations.
8. Cookies & Website Technologies
Our website may use cookies or similar technologies to support website functionality, remember preferences, maintain security, or understand website usage, depending on the tools and configuration in use.
You may be able to manage cookies through your browser settings. Disabling certain cookies may affect how some website features function.
Where applicable law requires consent for particular cookies or tracking technologies, we will follow the relevant requirements.
9. Contact Forms, Comments & Communications
When you submit a contact form or communicate with us, we use the information you provide to respond to your request and manage related business activities.
If website comments are enabled, the information submitted with a comment may be collected along with technical details used to help detect spam or misuse. If an external avatar service, such as Gravatar, is enabled, a transformed version of your email address may be shared with that service to check for an associated profile.
Please avoid including sensitive personal or financial information in public comments or general website forms unless it is specifically required and an appropriate channel has been provided.
10. Embedded Content & External Websites
Our website may contain links to third-party websites or embedded content, such as videos, maps, or other external services.
Third-party websites and services operate under their own privacy policies and practices. Their collection of information may be governed by their own settings and terms.
We encourage you to review the privacy policies of external websites before providing personal information. Aurevia is not responsible for the independent privacy practices of third-party websites that it does not control.
11. Data Security
We take reasonable measures designed to protect personal information against Unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic communication, or method of data storage can be guaranteed to be completely secure. You should exercise care when sharing information online and contact us if you believe your information has been used improperly in connection with our website or business.
12. Your Privacy Rights
Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the right to:
Request information about how your personal information is handled.
Request access to personal information held about you.
Request correction or updating of inaccurate information.
Request deletion of personal information where applicable law permits.
Withdraw consent where processing is based on consent.
Raise a concern or submit a complaint regarding the handling of your information.
To exercise an applicable right, contact us at marketing@aureviafeed.com. We may need to verify your identity before processing a request and may retain certain information where required by law.
13. Marketing Communications
We may use contact details to share business-related product information, updates, or other communications where permitted by applicable law.
You may request that we stop sending marketing communications by contacting marketing@aureviafeed.com. We will process your request in accordance with applicable requirements. Necessary communications relating to quotations, orders, invoices, payments, or existing business arrangements may still be sent.
14. Children’s Privacy
Our website and business services are intended for businesses, agricultural professionals, and other adults. We do not knowingly seek to collect personal information from children through our website.
If you believe a child has provided personal information to us, please contact us so we can review the matter and take appropriate action where required.
15. Indian Data Protection & Privacy Law
Aurevia operates in accordance with applicable Indian laws relating to data protection, privacy, information technology, and recordkeeping, including the Digital Personal Data Protection Act, 2023, and applicable rules and provisions to the extent they are in force and apply to our activities.
We will handle personal information in accordance with the obligations applicable to our business. Where relevant, this includes requirements concerning notice, consent, security safeguards, individual rights, and the handling of privacy-related requests or complaints.
As our business activities and applicable legal requirements evolve, our privacy practices may be updated accordingly.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business operations, website features, legal requirements, or information-handling practices.
The updated version will be published on this page. We encourage you to review this page periodically to remain informed about how we handle personal information.
17. Contact Us
If you have questions about this Privacy Policy or wish to raise a privacy-related request or concern, you can contact us using the details below.
Company: Aurevia Global Nutrition LLP
Website: www.aureviafeed.com
Email: marketing@aureviafeed.com
We will review privacy-related enquiries and respond in accordance with applicable requirements.